Refund policy

Here's the updated Returns & Refunds Policy for the UK, fully compliant, followed by the exact Merchant Center settings to match:

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KruxParts — Returns & Refunds Policy Operated by EG Commerce Limited | NZBN: 9429053553911 Effective Date: April 2026 | Last Updated: April 2026

1. Our Commitment

At KruxParts we want every customer to have a great experience. We sell new automotive parts and accessories and stand behind the quality of everything we ship. This policy applies to all purchases made through kruxparts.com and covers customers in the United Kingdom.

KruxParts is operated by EG Commerce Limited, a New Zealand-registered company supplying customers across the UK. If you have any questions about whether a part is compatible with your vehicle before purchasing, please contact us at info@kruxparts.com or call 0210 300 121 (Mon–Fri, 9:00am–5:00pm NZT) — we are happy to confirm fitment before you buy.

2. Return Window

You may request a return within 30 days of your purchase date. Claims made outside of the 30-day window will not be accepted unless otherwise required by applicable UK consumer protection law.

3. We Accept Returns For

KruxParts accepts returns for both defective items and change of mind (non-defective) items, subject to the conditions below.

3.1 Faulty, Damaged, or Incorrect Items

We will offer a full refund or free replacement if:

• You received the wrong item — a product different from what you ordered.
• Your item arrived damaged or faulty.
• Your order was lost in transit and cannot be located after a carrier investigation.
• The item does not match the description on our website at the time of purchase.

For faulty, damaged, or incorrect item returns, return shipping is covered by KruxParts. We will provide a prepaid return label or reimburse your return postage once the claim is approved. Please do not send items back before contacting us — we will confirm the return method first.

3.2 Change of Mind Returns

We also accept returns for change of mind or buyer's remorse, provided:

• The item is in its original, unused condition — uninstalled, unmodified, and with all original packaging intact.
• The return is requested within 30 days of purchase.
• The item is not listed as non-returnable (see Section 4).

For change of mind returns, the customer is responsible for all return shipping costs. We recommend using a tracked service, as KruxParts cannot be held responsible for items lost in return transit. Once received and inspected, a full refund of the item price will be issued to your original payment method. Original outbound shipping charges are non-refundable for change of mind returns.

4. Non-Returnable Items

The following items cannot be returned unless they are faulty or incorrect:

• Items that have been installed, used, or modified in any way.
• Items not in their original condition or packaging.
• Electrical components that have been connected or powered on, unless faulty on arrival.
• Custom or special-order items made to specification.
• Items with safety seals broken, unless faulty on arrival.

5. No Restocking Fee

KruxParts does not charge a restocking fee on any approved return.

6. Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original order for a refund (subject to the conditions above) and place a new order on our website.

7. How to Lodge a Return or Refund Claim

To initiate a return, email us at info@kruxparts.com with:

• Your order number.
• Your full name and delivery address.
• A description of the issue or reason for return.
• Photos of the item and any visible damage (required for damaged or faulty claims).

We will review your claim and respond within 1–2 business days with instructions. Please do not return any items without receiving approval from us first — unapproved returns may not be accepted.

8. Refund Processing Time

Once your return has been received and inspected, or your claim has been approved (for lost or damaged items), your refund will be processed within 7 business days. Refunds are returned to your original payment method. Processing times may vary slightly depending on your bank or payment provider.

9. Return Shipping Summary

Your return shipping address will be provided upon claim approval. All returns must include your order number inside the parcel.

10. Compatibility & Fitment Responsibility

It is the customer's responsibility to verify that the part ordered is compatible with their specific vehicle or application before completing a purchase. Product listings include available fitment information to assist with this.

If you are unsure whether a part is right for your vehicle, contact us at info@kruxparts.com before placing your order. Purchasing an incorrect part due to a customer fitment error is covered under our change of mind return policy (Section 3.2), provided the item is unused and in original condition.

11. Your Rights Under UK Consumer Law

This policy does not limit or exclude any statutory rights you may have under applicable UK consumer protection legislation, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and any other applicable UK law. Where your statutory rights provide greater protection than this policy, those rights take precedence.

12. Contact

KruxParts — Returns & Refunds Policy — Operated by EG Commerce Limited — NZBN: 9429053553911